EXPERT BROADWORKS™ SYSTEMS INTEGRATION

Dependable

Since 2002, the BroadSource team has been instrumental in helping Global Service Providers design, integrate and innovate their Hosted UC service based on BroadWorks technology.

Product Managers, Platform Owners and Operations teams all use our years of unrivalled expertise.


INNOVATIVE SOFTWARE PRODUCTS

Transforming UC Solutions

BroadSource applications are solving real world scenarios for our Global Service Providers. Transforming the way they manage subscriber data on one hand and re-defining the UC user experience on the other.

Our patented applications in EMU and PiPA are reducing platform headaches and driving massive simplicity in the user experience.


GLOBAL OPERATIONS AND OUT-TASKING

Mission critical support

BroadSource operates many of our customer's Hosted UC platforms. We keep their platforms stable, scalable and evergreen. Mission critical support of BroadWorks, end to end support of SBCs, gateways, voicemail and CPE.

Our customers also out-task to BroadSource. We rapidly and economically get BroadWorks™ tasks done by the hour.


Global Systems Integration

Our BroadWorks™ experience across the globe is what makes the difference in complex projects

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Bringing Engineers, Software Developers and Project Managers to our Service Provider customers

HOSTED UC END TO END SOLUTION DESIGN AND IMPLEMENTATION

ONSITE AND REMOTE TEAMS FROM AROUND THE GLOBE

PLATFORM INTEGRATION ACROSS MOBILE, IMS NETWORKS AND IT SYSTEMS

PROJECT MANAGEMENT SPECIALISATION

COMPREHENSIVE END TO END NETWORK INTEGRATION TESTING

OPERATIONAL SUPPORT, TRAINING AND LIFECYCLE MANAGEMENT


HERE'S WHAT THEY SAY

The BroadSource guys were the clear choice when we needed expert systems integration. They know all the key technologies we use to deliver Hosted UC, across BroadWorks our IMS and mobile network, plus how the OSS and BSS systems need to integrate into the solution. They contributed to the end to end solution, from quote to cash and handset to core network.
European Mobile Operator
We needed a team that not only knew how to design and install BroadWorks, but could project manage the delivery for us. To be able to co-ordinate the other vendors and give them the technical leadership needed for us to get to the launch date we needed. BroadSource was instrumental and we are glad they are now looking after our platform so we can get out and sell the services.
Asia Pacific New Entrant

Our Innovative Products

Re-defining the UC user experience and solving BroadWorks platform issues


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PiPA - Mobile Persona Assistant

Combining simple user experiences with powerful BroadWorks Services to drive Hosted UC adoption

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"When I flip my phone, activate Do Not Disturb"

Explore PiPA


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EMU - Subscriber Manipulation Platform

En masse Extraction, Manipulation and Updates to Subscriber data to audit, backup, recover, provision and migrate BroadWorks Enterprises, Groups and Users

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Explore EMU

Operational Support and Out-Tasking

Mission critical operational support and out-tasking services


The BroadSource Global Operations Centre (GOC) is accessible 24 hours, 7 days a week for technical assistance.

Specialisation in BroadWorks, SBC and CPE for example, mean that we are a powerful extension to your operational support teams.

Our GOC is staffed by an experienced team of engineers with extensive product and industry accreditations and certifications.

The GOC monitors, updates and remediates devices that underpin our clients’ BroadWorks™ based service offerings.

Global Operational Support


Incident Management


SLA based Root Cause Analysis


Solution Monitoring & Support

Follow the Sun 24 x 7 coverage


Operational Performance Reporting


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Out Tasking Subscription Services

When BroadWorks™ engineers are scarce or when the project task is better done by somebody else, engage the BroadSource engineering team.

From 8 to 128 hours of resource capacity per month, our customers are subscribing to BroadSource's elastic team to get the the small, medium and large jobs done.

Our online project delivery platform removes cost and overhead, accelerating project delivery. We create your dedicated and secure Task Room where we organise, communicate and collaborate with you in real time to get your tasks done.

 

Explore Out Tasking