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Many of us have experienced being on a call where you have no choice but to read out your credit card details. However, these transactions likely fall outside the compliance standards set by credit card companies. Merchants, broadly defined as…
BroadSource was present at the creation of the Cloud Communications Alliance and at the dawn of Cloud Communications. In this podcast, Haydn Faltyn, BroadSource CEO, is joined by Kevin Nethercott, Managing Partner, CPaaS Acceleration Alliance (CPaaSAA). Kevin will be hosting…
In this podcast, Haydn Faltyn, BroadSource CEO and Jason Thals talk to Doug Green, Telecom Reseller, and discuss the scope of the challenge businesses face when taking credit card payments by phone. One in twenty credit card payments are taken…
How can Service Providers differentiate themselves in an increasingly saturated market? Listen to Patrick Watson, Senior Analyst at Cavell Group chat with Broadsource CEO, Haydn Faltyn about the ways the pandemic has generated a new consumer awareness of Cloud Communications…
A new technology that saves significant time and cost is now available for Global Service Providers that need a better way to manage IPTelephony device firmware and its ongoing distribution to their customer base. Existing systems and processes currently…
BroadSource and IPSI are working together to deliver PCI-DSS compliant solutions for all agents, including those at-home during the COVID-19 pandemic. BroadSource and IPSI have worked together since 2017 to deliver Voice Self-Service and Agent Assisted payment applications requiring PCI-DSS…
BroadSource’s technology, EMU Mobile Assistant (EMA), a patented Progressive Web Architecture for mobile devices, expedites the on-boarding process putting the power of mobile devices and Cloud Collaboration in the hands of the end customer. EMA provides the opportunity for end…
CCA Vendor News One of the challenges that the cloud communications community is confronting is the need to make the features that are being sold, more accessible and easier to use. In this podcast, BroadSource CEO, Haydn Faltyn and CTO,…
CCA Vendor News The CCaaS era is about to move into top gear. Over the past decade many business operational technologies have moved to cloud whilst contact centres have remained on prem. With the introduction of a number of cloud…