Services

Systems Integration Services

Twenty years of design, systems integration and operational excellence

Service Providers and Contact Centre operators trust our skills and experience

Cloud Communications System Integration

BroadSource are the global leaders in Cloud Collaboration solution design and implementation. We’ve been instrumental in the design, integration and innovation of Cisco BroadWorks platforms since 2002, from product design to deployment.

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Contact Centre System Integration

BroadSource helps Service Providers and enterprise businesses transform their Customer Experience (CX) technology. To increase engagement, automation and PCI-DSS compliance wherever they might be in their customer experience journey.

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Operations and Managed Services

The BroadSource Global Operations Centre (GOC) runs 24 x 7 and services the globe's most sophisticated Cloud Collaboration and Contact Centre environments. GOC provides pro-active monitoring, reactive support, patching, upgrades and expansion.

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Unrivalled Experience for the most Sophisticated Environments

The key product manufacturers and their ecosystems evolve over time. At BroadSource we deliver implementations for the world’s leading suppliers in Cloud Communications and Contact Centre technologies including Cisco, BroadSoft, Ribbon, Oracle, Genesys, Polycom, Salesforce, Avaya, Nuance, Verint, Nice and Microsoft.

Cloud Communications System Integration

BroadSource are the global leaders in Cloud Collaboration solution design and implementation. We’ve been instrumental in the design, integration and innovation of Cloud Collaboration services, like the BroadWorks (now Cisco) platform since 2002.

The team has its roots in telecommunications and large enterprise environments. Engaged as the client advocate, we work closely with the Service Provider, to provide world class technical expertise. We integrate our own unique products and operational capabilities to create the customer’s future state.

Our experience in large scale, mission critical unified communications networks, is unrivalled, spanning technical (engineering, development, integration), design/build/test project work, operational and strategic advisory roles.

Contact Centre System Integration

BroadSource has designed, delivered and supported Contact Centre extensions to UCaaS for over 30 years.

In the early days, we built service extensions (IVR, Speech Rec, Call Recording) in the telco data centre alongside their Central Office switch.

Now we offer 'turbo-chargers' for UCaaS as a peer-cloud. Our focus is secure low-effort automation. Whether we’re automating an entire business process (subscriber onboarding) or an interaction segment (payment, fault isolation), we always consider the users, the effort change resulting from our solution, and the security of customer and business information.

BroadSource is trusted by Service Providers in six continents, and our peer-cloud extensions for Contact Centres makes it easier than ever to augment a UCaaS offering and fully replace a customer’s premises equipment.

Operations and Managed Services

The BroadSource Global Operations Centre (GOC) runs 24 x 7, 365 days a year. It services the globes most sophisticated Cloud Collaboration and Contact Centre providers.

Whether it’s real time pro-active monitoring of Cloud Collaboration and Contact Centre technology, incident management, service requests or system patching, BroadSource offers a flexible operational support model that allows you to choose the level of support required for the different Cloud Collaboration and Contact Centre technologies that are deployed in your Cloud network.

Many have chosen to partner with us to deliver a complete end-to-end managed service, including:

Pro-Active monitoring
Incident management
Proactive maintenance
Service portal
Priority based SLAs
Monthly reporting
Minor Config Changes
Service improvement

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