INDUSTRY INSIGHT: What’s Next for BroadWorks?

Cisco’s recent announcement about the future of BroadWorks marks an important milestone for the industry. It reaffirms what we’ve long believed: BroadWorks is a strategic asset—deeply embedded in the operations and revenues of the world’s largest Service Providers.

At BroadSource, we’ve spent over two decades working at the heart of BroadWorks environments. We’ve seen its evolution firsthand and have supported Service Providers through every major shift—technical, commercial, and operational. The latest update from Cisco signals not just continuity, but real momentum behind BroadWorks.

BroadWorks Is Still the Engine Room

BroadWorks remains critical infrastructure for many of the world’s largest Service Providers. It’s deeply embedded in their operations and continues to support millions of subscribers across diverse markets—from SMBs to enterprise.

While the industry pushes toward new collaboration experiences, BroadWorks remains the most flexible, scalable, and proven telephony platform available. It’s the workhorse behind countless services that users rely on every day.

That’s why Cisco’s renewed focus matters. It’s not about reinvention—it’s about recognising the strategic value of a platform that still underpins a huge portion of global UCaaS revenue.

EMU: The Platform That Powers BroadWorks Success

Behind the scenes of many large Service Providers’ operations sits EMU—built specifically for BroadWorks. EMU wasn’t created in a vacuum, it was designed to solve the very problems that Service Providers face every day—complex provisioning, fragmented operational workflows, and the constant pressure to do more with less. But more importantly, it reflects decades of hands-on experience with the platform.

From migrating thousands of users with zero disruption to enabling full-stack provisioning across multiple systems, EMU is built to do the job properly. Quietly. Reliably.

Looking Ahead: Evolution Without the Guesswork

Cisco’s announcement is a welcome one. It tells us BroadWorks will remain a strategic platform for years to come. But with that comes the pressure to evolve without losing control.

That’s where BroadSource plays a critical role. We help Service Providers modernise, automate, and optimise their BroadWorks environments—without compromising the platform’s core strengths. No drama. No disruption. Just experience-led execution.

This Is Familiar Territory

We’ve helped Tier 1 operators scale faster, consolidate platforms post-acquisition, launch new services without reengineering their stack, and reduce operational overhead in the process. We don’t offer generic advice or abstract solutions. We bring depth—technical and operational—and the ability to deliver under real-world conditions.

For us, it’s business as usual: solving hard problems, simplifying complexity, and ensuring BroadWorks continues to deliver—today and well into the future.

We understand what it takes to manage change at scale—without disrupting services, derailing roadmaps, or overloading internal teams. Let’s connect and explore what’s possible with BroadSource by your side.

👉 Talk to one of our BroadWorks experts sales@broadsource.com.au

About the EMU Core Platform

EMU simplifies the management of growing Cloud Collaboration platforms through pre-built functions and a powerful software integration environment. EMU performs many subscriber manipulation tasks that were once considered infeasible, and specialises in the subscriber management and integration of BroadWorks platforms by:

• Automating complex tasks and unlocking product innovation
• Integrating diverse Cloud Collaboration elements
• Managing relentless subscriber growth

Out of the box, EMU supports a wide range of pre-built automations and integrations for the Cisco BroadWorks platform, with coverage extending beyond CommPilot and over 3,500 APIs across all major OCI versions. EMU has become the ‘go-to’ architecture for mediation and orchestration.  

The EMU Assistant, or EMA, replaces tired old customer portals delivering a powerful System and Customer Group Administrator (CGA) self-service experiences.  Deployed across millions of users for use on both desktop and mobile devices via Progressive Web Application (PWA) architecture.

About BroadSource

BroadSource is a leading provider of innovative telecommunications products and services with a commitment to cutting-edge software and customer-centric solutions for Communications Service Providers worldwide.